WILD ADVENTURES TOUR COMPANY WESTERN AUSTRALIA PRIVACY POLICY.
1. About
2. Personal Information
3. Persons consent
4. Passive information collection
5. How we collect your personal information
6. What personal information do we collect and why?
7. Sharing your personal information
8. Access and correction
9. Storage and security
10. Links to other websites
11. Notifiable Data Breaches
12. Complaints
13. How to contact us
14. Changes to this Privacy Policy
1. About
This Privacy Policy is designed to tell you as the Person what will happen to the information you provide through this website or through any other form of communication with us, Wild Adventures, our wholly-owned subsidiaries, or our employees, authorised representatives, agents or contractors. Please be sure to read this entire Privacy Policy before using this website or submitting personal information to us or our employees (including guides), authorised representatives, agents or contractors.
2. Personal Information
This Privacy Policy concerns any personal information or sensitive information about Person which is provided to us, Wild Adventures.Personal information is any information about an identified individual or an individual who is reasonably identifiable, whether the information is true or not and whether the information is recorded in a material form or not.Sensitive information is any personal information about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health, genetics, biometrics or biometric templates. Other than details of any medical conditions that you have (which may be relevant to your participation on our Tours and associated services), we generally do not wish to be informed of a person’s sensitive information. We, in any event, will collect, sensitive information about you only as allowed by law, for example where we have received your consent to do so or the collection is required by law.Wild Adventures will not share your personal information.
3. Persons consent
By using this website or otherwise providing us directly, or through others, with your personal information, you agree with the terms of this Privacy Policy and consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy, the Privacy Act 1988 as amended (including the Australian Privacy Principles) (the Act) and other applicable privacy laws.
If you are under the age of 18 years, your parent or guardian (as appropriate) agrees to the terms of this Privacy Policy and consents, on your behalf, to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy, the Act and other applicable privacy laws.
4. Passive information collection
As Person navigates through this website, as well as our other websites (such as our webpages on Facebook, Instagram, YouTube, Tripadvisor, Expedia), and attend our tours, certain information can be passively collected (that is, gathered without you actively providing the information) through various technologies, such as cookies, internet tags or web beacons, navigational data collection, and Wi-Fi, Bluetooth and other wireless networks.
These websites, social media sites and Wi-Fi, Bluetooth and other wireless networks may use and combine such passively collected anonymous information to provide “better services” to users or visitors, customise the digital or physical experience based on your preferences, compile and analyse statistics and trends and otherwise administer this information as per their t&cs and privacy policy. Such information is not combined as Wild Adventures is only in sole control of it’s flagship websites watours.co and wildadventures.net.au
5. How we collect your personal information
We collect personal information that is necessary for our business activities and in order to provide and develop our services. We may do this in a number of ways, including: • directly from Person, when you provide it to us or our employees, authorised representatives, agents or contractors, including through: ◦ Persons use of our website (including making bookings or purchases), ◦ Social media sites ◦ Booking applications ◦ Persons participation in our tours, including accessing any of our Wi-Fi, Bluetooth and other wireless networks; ◦ Completing and submitting forms via our website and waiver platform; ◦ any request received from you for access to or to receive our electronic direct mail communications, newsletters and other publications; ◦ If Person sends WA an email or otherwise contacts us; or ◦ talking to our staff, including about any health issues that you may suffer from that is relevant to your use of our tours, products and services; • From parents or guardians in the case of a person under the age of 18 or where a family member nominates Peson; • From our third party services providers, including providers of the Wild Adventures Tour Company • from publicly available resources; or • by analysing our own records of your use of our products, services and website.
6. What personal information do we collect and why?
The type of personal information we collect may include Persons name, date of birth, address, postcode, telephone number, email address, social media account information, use of our tours, services, accomodation pick up/ drop off location, dietary requirements, amount of people you are travelling with and their relationship to you, whether you have recommended our tours to anyone else (via our referral system), details of your health and fitness (including preferences for activities), any medical conditions that you have that may be relevant to the tours and your preferences regarding our venues, products and services.
We may also conduct, or allow third parties to conduct, photography, filming and streaming on our tours, including for the purpose of providing the Wild Adventures services. If you do no wish to be filmed or photographed, please let us know when you make your booking or when you start the tour.
If we are not provided with the personal information that we request, we may not be able to meet your request or provide our products or services to you.Your personal information may be used for a number of purposes connected with our business operations, which include to: • verify persons identity; • facilitate the provision of our products and services to person; • address or respond to any requests from person; • inform person of existing and proposed products and services which we provide (where you have consented to receive marketing communications from us); • better understand your travel, leisure, entertainment, food, beverage and health needs; • develop and improve the quality and scope of our tours and the products and services we provide, and seek your feedback; • help ensure pesons safety while on our tours, and while using our products and services; and • optimise our marketing, communications and promotional activities.
Where Person has consented to receive marketing communications from us, your personal information may be used so that Wild Adventures, employees, authorised representatives, agents and contractors can provide you with information about our tours, products and services, such as by way of direct mail, email, or to request your feedback for promotional purposes. You always have the right to opt-out of receiving such information. You may exercise that right by contacting us as set out below.
We may also use Persons personal information for purposes related to those described above, where those purposes would reasonably be expected by you.We will not use Persons information for purposes other than those described above unless we have your consent or as permitted by law (including for law enforcement or public health and safety reasons).
7. Sharing your personal information
Wild Adventures will not disclose Persons personal information unless reasonably required; • to share with third parties only in accordance with a request made by you; • it is necessary for the operation of the tour; • to share with healthcare professionals where this is required to help ensure your health and safety; and • to share with law enforcement in the event of a serious threat to public safety. When making such a disclosure we will take reasonable steps to ensure that the recipient is bound by privacy obligations.
Unless you consent, we otherwise will not disclose your personal information to third parties.Does my personal information leave Australia?We will only send your personal information outside Australia: • if we are authorised to do so by law; • if you have consented to us doing so.
8. Access and correction
You may request access to any of the personal information we hold about you by contacting us as specified below. We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. To ensure your personal information is accurate, please notify us of any errors or changes to your personal information by using the contact details provided below, and we will take appropriate steps to update or correct such information in our possession.
9. Storage and security
We will take all reasonable precautions to safeguard your information from loss, misuse, unauthorised access, modification, disclosure or destruction. We may store your files in hard copy and/or digital copy. We implement a range of physical and electronic security measures to protect the personal information that we hold, including that hard copies are kept in locked cupboards and for digital copies, on servers that have technical measures in place to protect the personal information under our control. You should keep in mind that no internet transmission is ever completely secure or error-free. In particular, e-mails sent to or from this website may not be secure.
10. Links to other websites
This website may contain links or references to other websites to which this Privacy Policy may not apply. You should check their own privacy policies before providing your personal information.
11. Notifiable Data Breaches
In the event of any loss or unauthorised access or disclosure of your personal information that is likely to result in serious harm to you, we will: • investigate; and • notify you and the Office of the Australian Information Commissioner as soon as practicable, in accordance with the Act.
12. Complaints
CONFIDENTIAL FEEDBACK FORM
If Person has any questions or concerns about our collection, use or disclosure of personal information, or if you believe we have not complied with this Privacy Policy or the Act, please contact us as set out below. Our Leadership team will investigate the complaint and determine whether a breach has occurred and what action, if any, to take.
Wild Adventures will take any privacy complaint seriously and will aim to resolve any such complaint in a timely and efficient manner, and our target response time is 30 days.
Wild Adventures expects our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal complaint with the Officer of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia):
Office of the Australian Information Commissioner (OAIC)1300 363 992Director of ComplianceOffice of the Australian Information CommissionerGPO Box 5218Sydney NSW 2001
www.oaic.gov.au/privacy/privacy-complaints
13. How to contact us
If Person wishes to exercise the right to opt-out of receiving our marketing materials, or you have any questions or concerns about this Privacy Policy or our information practices (including whether and what type of health information we hold about you), please contact us at:
Leadership Team
bookings@watours.co
14. Changes to this Privacy Policy
Our Privacy Policy may change from time to time as updated on this website. Before providing us with personal information, please check this Policy on our website for any changes.
This Privacy Policy was last updated August 2024
